Network Issue Types and Resolution Process

Network Issue Types and Resolution Process

TYPES OF NETWORK ISSUES ON TRICOG CONNECTOR :


Error Code

Meaning

Resolution Step

E1

Device not searching for network

  • Wait for 60 seconds.

  • Reset the device if the same error continues

E2

Device searching for network

  • Wait for 60 seconds for device to get connected to network automatically

E3

Network Registration denied

  • Call HQ & inform to contact the service provider to know about the SIM card status

E4

Network Registration error

  • Call HQ & inform to contact the service provider to know about the SIM card status

E5

Device not searching for GPRS network

  • Wait for 60 seconds.

  • Reset the device if the same error continues

E6

Device searching for GPRS network

  • Wait for 60 seconds for device to get connected to network automatically

E7

GPRS Network Registration Denied

  • Call HQ & inform to contact the service provider to know about the SIM card status

E8

GPRS Network Registration Error

  • Wait for 60 seconds.

  • Reset the device if the same error continues

E9

GPRS activation error

  • Wait for 3 minutes.

  • Reset the device if the same error continues

  • Call HQ

E10

Service Provider not detected

  • Call HQ & inform to contact the service provider to know about the SIM card status

E11

Socket open error

  • Wait for 3 minutes.

  • Reset the device if the same error continues

  • Call HQ

E12

No response received from server

  • Wait for 3 minutes.

  • Reset the device if the same error continues

  • Call HQ

E13

Server bad response received

The server is sending error codes as response.Check device logs and check value of GSM_SERVER_BAD_RESPONSE


E14

Heartbeat Corrupt Error

The device is receiving corrupt data in Heatbeat response.It can also be an error heartbeat response string from the server

E15

Date Corrupt Error

The device is receiving corrupt data in Heatbeat response.It can also be an error heartbeat response string from the server

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